Our refund and returns policy lasts 14 days. If 14 days have passed since your order, please contact us for assistance, however we may be unable to help. After 14 days your funds will have been released to the seller. While we can act on your behalf to contact the seller, once the funds have been released we may not be able to recall them.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging it was sent in.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, please contact the seller who will be able to assist you. If you have not received a reply within a reasonable time frame, please contact us on email@example.com please be aware of the 14 day window mentioned above.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to seller error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, the seller will send you an email to notify you that they have received your returned item. They will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet and have any cause for concern please contact us on firstname.lastname@example.org
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
To return your product, you should contact the seller to establish the return address, please confirm the reason for return with them BEFORE return and agree the process. If there are any issues or this will be outside of the 14day window, please let us know.
You will be responsible for paying for the shipping costs for returning your item if this is a change of mind. Shipping costs are non-refundable. If the seller is at fault then the return shipping is at their expense. If there is a dispute over this warbay will act as mediator.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that sellers will receive your returned item.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.